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Contacts Overview
The Phonebook or Contact Lists in HelloSMS are where you manage all the phone numbers you communicate with. It helps you organize individuals and groups effectively, from one-on-one customer support to large-scale SMS marketing campaigns.
Phonebook vs. Contact Lists
HelloSMS manages contacts in two primary ways, depending on your needs:
|
Feature |
Description |
Primary Use Case |
|
Phonebook (Individual Contacts) |
This is your master list of contacts, where you can add details (like first name, last name, age, etc.) beyond just their phone number. All system features will show these contacts by name where available. |
Two-way SMS and individual messaging or contacts you frequently message. |
|
Contact Lists (Groups) |
These are specific recipient groups, often uploaded in bulk. You use these lists for mass communication, like marketing campaigns. Beyond the regular fields (like first name, last name, age, etc) you can add custom fields to use dynamic messages. |
SMS Marketing Campaigns or sending mass updates and alerts. |
Regardless of whether you are building your Phonebook or creating Contact Lists, you can use HelloSMS’s structured import process. It ensures you can efficiently transfer large datasets and accurately map all contact information into the appropriate area of your HelloSMS account.
Learn More
See the following articles to learn more: